Terms of service

Thank You for Shopping with RA!

We appreciate your trust in RA and are committed to providing high-quality abayas and excellent service. 
Kindly review our Terms and Conditions below:

1. Shipping Policy

  •  Domestic Shipping (Dubai)
     A delivery fee of 32 AED applies to all orders within Dubai.
  • International Shipping
     The shipping fee for GCC orders is 150 AED.
     The shipping fee for International orders is 200 AED.

2. Alteration Terms & Conditions

Effective after 7 days from the date of receiving the item

  • Standard tailoring: 53 AED per abaya
  • Full abaya resizing: 157.5 AED per abaya

Altered abayas cannot be exchanged, modified again, or refunded under any circumstances.

3. Modification Policy

  • RA does not accept returns or exchanges for alternative products. However, if you are unsatisfied with your order, we offer a modification service to adjust the item to your needs.

Eligibility for Modification
To be eligible, the following conditions must be met:

a. The item must be in its original condition, unused, unwashed, and undamaged.
b. The modification request must be submitted within 7 days from the date of purchase or receiving the item.
c. Proof of purchase (receipt or order confirmation) is required.

4. Cancellation Policy

  •  Once an order is placed, it cannot be cancelled under any circumstances.
  •  All confirmed orders are final and non-refundable. 

5. Shipping & Handling for Modifications

  • The customer is responsible for all delivery and handling charges related to modifications.
  • RA will only cover shipping costs if the issue is due to our mistake (e.g., wrong item sent or a manufacturing defect).

6. Refund Policy

  • RA does not offer refunds under any circumstances.
    All orders, once confirmed, are final.

7. Policy Updates

  • This policy may be updated without prior notice. We encourage customers to review it periodically.

8. Size and Length Selection

  • Customers are responsible for selecting the correct size and length before confirming the order. RA is not responsible for incorrect measurements provided by the customer.

9. Colour Disclaimer

  • Product colours may appear slightly different due to lighting, photography, and individual screen settings.

10. Manufacturing Defects

  • Any manufacturing defect or incorrect item must be reported within 24 hours of delivery, with clear photos and the order details. Items damaged through wear, washing, misuse, or improper care are not considered defective.

11. Care Instructions

  • Customers must follow the care instructions provided with the item. RA is not responsible for damage caused by incorrect washing, ironing, storage, or dry-cleaning methods.

12. Delivery Terms

  • Delivery times are estimates and may be affected by courier delays, public holidays, customs procedures, or circumstances beyond RA’s control.

13. International Duties and Taxes

  • International customers are responsible for any customs duties, taxes, or clearance charges imposed by the destination country.

14. Promotional Items

  • Discounted, promotional, and sale items are final sale and cannot be refunded or exchanged.



CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at 2.raa.ain@gmail.com.
Our contact information is posted below:

2.raa.ain@gmail.com
+971 56 770 1453